TERMS & CONDITIONS

Security

This site has security measures in place to protect against the loss, misuse, or alteration of the information under our control. All ordering information is encrypted via SSL when it is transmitted over the open internet. Systems in which personal information is stored are protected using state-of-the-art methods, and we routinely and rigorously monitor and upgrade our security systems to ensure that we use the best security technology available. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Billing Information

All orders are pending credit card verification, and some orders may require additional processing time. When picking up your order, you must provide a valid government ID and the credit card used for the transaction. You must provide a billing address that corresponds to the credit card you are using; if the billing address does not match the credit card, your order cannot be processed.

Shipping and Handling Costs

The shipping costs are automatically calculated during checkout. Prices of our wines do not include shipping and handling charges, which vary depending on destination, number of bottles ordered, and any special packaging requests (e.g., original wooden cases, large format bottles).

Extreme Weather

During extreme weather (very hot and very cold), there is a good chance the wine can be damaged in transit. If you would like wine to be shipped during such conditions, we highly recommend calling the store to discuss shipping options. Free Range Wine & Spirits is not responsible for wine damaged due to inclement weather.

Local Delivery

We will deliver within a few blocks of our store for purchases over $50. Generally, 24 hours is required for free delivery, but we will always try to accommodate last-minute requests whenever possible.

Refunds & Returns Policy

The customer is advised that all sales placed through this website are final, as are all in-store orders; a 20% restocking fee will be applied to orders cancelled by the customer. Defective merchandise may be returned for exchange of product(s) of equal value upon presentation of the following: sales receipt, original bottle (with wine to be evaluated) and cork. No cash, credit, or store credit can be issued.

Unclaimed Orders Policy

If after 365 days from the date of any purchase, and there has been no communication or correspondence confirming otherwise, your order is subject to being foretit without a refund.